In-House Training for Waiters, Bartenders, and
Lounge Bar and Restaurant Managers

Project info

Client Name: Labirint d.o.o.
Working Methodology: Practical exercises with theoretical components and work in a real environment.
Trainer: Jovan Lekanić
Duration: 24 teaching hours over 3 days (3 days x 8 hours).
Group Size: 15 participants.
Training Dates: December 1-3, 2017.

Waiter Training

Training Modules

  1. Basics of service in hospitality
  2. Hygiene and health standards
  3. Daily activity preparation
  4. Table service
  5. Guest service
  6. Service for special occasions
  7. Billing for provided services
  8. Closing procedures
  9. Business communication, etiquette, and teamwork

Results

Participants gained knowledge and skills in the fundamentals of hospitality service, hygiene and health standards, business communication, etiquette, and teamwork. The course placed central importance on teamwork, communication skills, conflict resolution, and building a professional attitude towards colleagues and customers.

Bartender Training

Training Modules

  1. Basics of service in hospitality and at the bar
  2. Hygiene and health standards
  3. Daily activity preparation
  4. Preparation and serving of drinks, hot beverages, and basic dishes
  5. Billing for provided services
  6. Continuous bar and workspace maintenance
  7. Enhancing the menu offerings
  8. Closing procedures
  9. Business communication, etiquette, and teamwork

Results

Participants gained knowledge and skills in the fundamentals of hospitality service, hygiene and health standards, business communication, etiquette, and teamwork. The course placed central importance on drink characteristics, drink service, interaction between drinks, drink effects, cocktails, recipes, and preparation techniques. Additionally, equipment management, decoration, mixing, blending, and other techniques were improved or acquired. Among other things, teamwork, communication skills, conflict resolution, and building a professional attitude towards colleagues and customers were emphasized.

Manager Training

Training Modules

  1. Organization, development, improvement, and sales of restaurant/hospitality services
  2. Supplier selection and procurement
  3. Occupational health and safety
  4. Supervision
  5. Reporting

Results

Upon successful completion of the training, participants gained knowledge to perform the following duties: manage general operations of the establishment, including preparatory work and planning, organizing workflow, monitoring and improving processes, ensuring transparent and timely reporting on operations and finances.

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