Business Consulting and Personnel
Training Services for Tourism and Hotel
Businesses
Market research and setting-up the business
Conducting market research and defining market offerings
- Defining target market segments.
- Competitor research.
- Defining offerings for specific market niches
Consulting on the design and construction of tourism and hospitality facilities
- Providing advisory services related to the construction, renovation, and equipping of hotels and other tourism & hospitality facilities, as well as their adaptation to future planned services, procurement of equipment, furniture, appliances, utensils, table and bed linens, etc.
- Preparation for the categorization of the hotel in the agreed category.
Defining and creating food and beverage offerings
- Creating menus and other promotional materials.
- Determining proposals for food and beverage offerings in various service departments.
- Collaborating with the head chef to develop recipes, norms, calculations, and descriptions of preparation and serving procedures for the hotel's menu offerings.
- Creating menu catalogs for various types of special meals (composition, norms, calculations, and descriptions of preparation and serving procedures).
- Developing written procedures for serving specific drinks and dishes.
- Creating written procedures for reception, housekeeping, and maintaining hygiene in common areas.
- Implementing procedures and monitoring their implementation in practice.
Selection, training and personnel management
- Creating the job classification for hotel positions.
- Conducting recruitment procedures and selecting candidates for job positions.
- In-house training tailored to the specific needs of your hospitality establishment (production-service staff, reception, and housekeeping).
- Complete responsibility for staff education in basic principles of successful business operations, the importance of teamwork, work techniques, and customer communication to enhance the quality of products and services.
- Proposing department heads and a general manager after training and probationary period.
- Providing adequate training for the hotel manager to work independently within a reasonable timeframe.
- Defining the corporate culture of employees and writing a Code of Business Conduct.
Consulting on daily operational activities
- Taking preventive measures to prevent incidents in the production-service process and, in case of occurrence, addressing them in the most appropriate manner.
- Continuous adaptation of offerings to changes in the environment in response to changes in demand and competition.
- Unlimited telephone consultations for owners, managers, and staff.
- Consulting via email.
- Physical visits to the hospitality establishment or other agreed-upon location for meetings with the manager to provide advice and assistance in solving current business problems and operational tasks, as well as assessing the situation and providing suggestions for resolving conflicts.
- Assistance in resolving guest complaints and training staff for successful resolution.
- Suggestions for selecting the best performers, suppliers, and business partners.
- Defining relationships and procedures with key suppliers.
- Suggestions for the "soft opening" period as well as the development and implementation of protocols for the grand opening of the hotel.
